Cirris Systems' Service & Support Programs

One of the main reasons for Cirris's 27+ years of success in the cable and harness test business is our superior customer service and support. There's a reason why nearly 70% of our new business now comes from existing customers, find out for yourself.

Are You Being Served?

How to contact us: Our goal is to be available when you need us, whether you prefer phone, fax or e-mail. Phone: Toll-free 800#   (Covering all of North America) Our Toll-free 800 number rings directly to our sales/customer support team and is answered by one of our trained reps so you have instant access to the information you need. From the U.S. and Canada 1-800-441-9910 From Mexico 001-800-424-7747 Worldwide coverage (Through our extensive network of International offices and distributors) Truly a worldwide company, Cirris testers are used all over the world. Click here for our international contact information. After hours emergency phone coverage Although we work Monday- Friday 7:00 a.m. to 6:00 p.m. Mountain Time, we understand that you don't. If you have questions or problems after hours or on weekends, call us and press "1" to leave a voicemail in our emergency mailbox. One of our trained sales/service people will be paged and will usually contact you back within a few minutes. Fax: 801-973-4609 e-mail: info@cirris.com

Service/Loaner Program

With over 25,000 Cirris testers in the field, service and repair work is an ever-growing part of our business. We understand that when your tester is down, you need it back in service quickly. In some cases you can't afford to be without it for even one day. With this in mind we are striving to improve our service turn-around time, while providing the best value possible for your service dollar. To send a Cirris tester in for repair 1. Obtain an RMA number. Testers sent without RMA numbers add unnecessary time and cost. PLEASE, ALWAYS get an RMA number before returning equipment for repair. By Phone: Call 800-441-9910 to request RMA #. Be prepared to give us   1. Model of tester   2. Serial number   3. A detailed description of the problem/reason for sending tester in. By e-mail: Click Here to request RMA# via our website RMA request form 2. If necessary, request a loaner unit. We maintain a number of demo/loaner units, all are calibrated and certified annually and come with calibration stickers. If we don't have a loaner of the model you need you can request an "emergency expedited repair." (additional charges apply for loaner unit. Charges for loaner and emergency repair are the same. Charges vary by model; contact us for specific loaner charges) Service turn-around times, our commitment to you Current production model testers Standard repair time - (5) business days Emergency repair time - (2) business days (expedite fee applies) *Obsolete (no longer in current production) model testers Standard repair time - (10) business days Emergency repair time - (2) business days (expedite fee applies) *Some obsolete models may no longer be repairable due to pc board/component unavailability. We will contact you if your tester falls into this category.

Calibration

Cirris' quality system is ISO 9001:2000 certified and we know the importance of calibration as it relates to our customer's quality systems. Cirris calibrations are performed with NIST traceable standards adhering to ANSI NCSL Z-540 and MIL-STD 45662A. We offer Performance Check (Calibration) kits for each model Cirris tester so you can meet your own in-house defined calibration requirements, or you can send your Cirris testers to us for calibration. Click Here for detailed information on Performance Check Kits and the Cirris Calibration Program. Cirris Systems ISO Certificate: Click here to view or download a copy of our ISO Certification Certificate in the PDF format.

Warranty

Cirris Systems Corp. warrants all Signature Cable Analyzers to be free of defects in materials and workmanship for a period of one (1) year from the date of delivery to you as evidenced by receipt of your warranty registration form. In the event a defect develops due to normal use during the warranty period, Cirris Systems will repair or replace the analyzer with a new or reconditioned unit of equal value. For this warranty to be valid you must complete and return the warranty registration card. In the event of replacement with a new or reconditioned model, the replacement unit will continue the warranty period of the original analyzer. Replacement units will be returned by the same method the original unit shipped: generally within one (1) working day. If analyzer failure results from accident, abuse, or misapplication Cirris Systems Corp. shall have no responsibility to replace the analyzer or refund the purchase price.

Service Contracts

At present Cirris does not offer service contracts, but we are very interested in your opinion on this matter. Please take our (3) minute survey and let us know your feelings on service contracts for Cirris testers. Thank You. Click to take Survey.